Minimize Downtime & Maximize System Utilization

NVIDIA GPU CLOUD (NGC) SUPPORT SERVICES

Maximize Your Downtime
and System Utilization

With NGC Support Services, receive a service agreement directly between NVIDIA and you. Gain 24/7 portal, phone, and email access to create support cases. In addition, you are able to receive live support during local, regional business hours for technical assistance. The NGC Support services are available exclusively for NGC-Ready validated systems.

Support Coverage

NVIDIA provides you with support for installation, configuration, usage, and issues with NVIDIA containers and associated software. Software configurations limited to Ubuntu 18.04 & CentOS 7.x, or NGC-Ready GPU systems. Hypervisior and non-NVIDIA hardware or software are not covered.

NGC Containers

Excellent troubleshooting for NGC deep learning & machine learning containers to get you up and running.

Drivers

NVIDIA’s experts will help you with NVIDIA driver conflicts to get your projects off the ground.

NV-docker

Personal assistance navigating and maintaining NVIDIA-Docker, to accelerate your workload.

CUDA

Support with the central layer driving innovation in GPU computing today.

Support Services

Experts

Direct support services from NVIDIA container and associated software experts.

Portal Access

24x7 suport portal access for logging cases and reviewing issues.

Documentation

Clearly defined support definition and service license agreement(SLA).

Support Software

NVIDIA drivers (R418 and later), CUDA (10.0 and later), NVIDIA K8s Device Plugin and NVIDIA Container Runtime for Docker, plus the following NVIDIA containerized software: